Privacy Policy

Privacy Statement

This statement relates to the Carrickdale Hotel Property Ltd privacy practices in connection with this website. We collect your personal data for the purposes of entering into or performing a contract with you to provide a service to you.

Privacy Policy Carrickdale Hotel is committed to protecting and respecting your privacy. We adhere to the Privacy Policy (the “Policy”), together with any disclaimers, sets out the basis on which any personal data we collect from you or that you provide to us, or that is provided to us relating to you (“Data”) by any means will be processed. Please read the following carefully to understand our use of personal data. Please note that the Policy relates only to living individuals in relation to personal data relating directly to themselves, and not to persons in any other capacity.

Information we may collect from you We collect personal data from you which you volunteer when you provide such personal data to us, or via our services with which you interact. We may also be given other personal data relating to you by other persons, or we may obtain such other personal data about you as may be provided to us in the course of our legitimate business activities. We may collect and process Data including the following in the course of providing services to you, which could contain your personal data: your full name; your address; your email addresses; your various phone numbers including mobile phone numbers; your nationality; financial information about you, including your bank account details, credit card details, or other payment details; details of contracts you have entered with third parties for us to provide services to you; details of your relationship to other parties; details of your membership of professional or other organisations; your date of birth; details of your children and other relations; medical details, details of allergies; details of your car registration number; details of your driving license; details of your passport and all other Data which you ask us to process on your behalf or which is necessary for us to process, in order for us to fulfil our role as providing accommodation, gym, leisure, conference and banqueting, retail or food related services to you.

Accommodation: When making a booking, you will be asked for your name, address, telephone number, email address, payment details, the name of guests travelling with you and your preferences for your stay.

Leisure Facilities: When subscribing to membership of our leisure facilities, you will be asked for your personal details including name, address, phone number, email address, your photograph, general health profile and payment details. You will be contacted regarding your renewal, membership and subscriptions. For Residents accessing our leisure facility, you will be asked for your name to gain access.

Spa: When booking a spa treatment, you will be asked for your personal details including, name, address, phone number, email address, any medical conditions and payment details. You will be contacted prior to your treatment to confirm appointments.

Restaurants: When making a booking for our food service areas, you will be asked for your name, telephone number, email address, payment details and your preferences/requirements for your dining experience.

Other communications: There may be other times when we get in touch with you by email, by phone, depending on the contact information you share with us. For example, we may need to respond to and handle requests or queries you have made.

Fraud detection and prevention: We may use personal information for the detection and prevention of fraud and other illegal or unwanted activities. When you access our website or Wi-Fi facilities, your device’s browser provides us with information such as your IP address, browser type, access time and referring URL which is collected and used to compile statistical data. This information may be used to help us to improve our website and the services we offer, and to offer services to you. Please see our Cookie Policy.

Security and where we store your personal data

We are committed to protecting the security of your personal data. We use a variety of security technologies and procedures to help protect your personal data from unauthorised access and use. As effective as modern security practices are, no physical or electronic security system is entirely secure. We cannot guarantee the complete security of our databases, nor can we guarantee that information you supply will not be intercepted while being transmitted to us over the Internet. We will continue to revise policies and implement additional security features as new technologies become available. The transmission of information via the internet is not completely secure and may involve the transfer of data to countries outside of the European Economic Area (EEA). This occurs typically through use of cloud solutions for web hosting, email hosting or proprietary software solutions delivered to us through the Cloud. We do not however authorise any third party to use your personal data for their own purposes. Non EEA countries may not provide an adequate level of protection in relation to processing your personal data. By submitting your data, you agree to this transfer, storing and processing. Although we will do our best to protect your personal data, we cannot guarantee the security of your personal data transmitted to us. Any transmission of data is at your own risk. Once we receive your personal data, we use appropriate security measures to seek to prevent unauthorised access.

Uses made of your personal data We use your personal data that we hold: In our legitimate interest of advertising our services, provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes (our list of services below); To carry out our obligations arising from any contracts entered into between you and us; In our legitimate interest of advertising our services, provide details of any loyalty scheme or promotion; To comply with legislation; and/or To notify you about changes to our services.

List of services Accommodation Leisure Restaurant, bar service, conference and banqueting and other food related services. We may use your data to send you information relating to our services, events and products which may be of interest to you. If you do not want us to use your data in this way, please notify us to that effect by unsubscribing or ticking our “opt out” option on our separate marketing services to you. We keep your Data for varying periods according to our Retention Schedule.

Disclosure of your information We may disclose your Data to third parties who provide a service to us or in the event that we sell or buy any business or assets, in which case we may disclose your Data to the prospective seller or buyer of such business or assets or if we are under a duty to disclose or share your Data in order to comply with any legal obligation, or to protect our rights, property, or safety of staff or customers. Some jurisdictions may not have adequate safeguards for the protection of personal data, and where this is the case we comply with Chapter 5 of the General Data Protection Regulation (“GDPR”) to provide an alternative method of safeguarding your personal data.

Links to other sites Our website may, from time to time, contain links to and from other websites. If you follow a link to any of those websites, please note that those websites have their own privacy policies and that we do not accept any responsibility or liability for those policies. Please check those policies before you submit any data to those websites.

Your rights

As an individual, under EU law you have certain rights to apply to us to provide information or make amendments to how we process data relating to you. These rights apply in certain circumstances and are set out below: - The right to access data relating to you (‘access right’). The right to rectify/correct data relating to you (‘right to rectification’). The right to object to processing of data relating to you (‘right to object’) The right to restrict the processing of data relating to you (‘right to restriction’). The right to erase/delete data relating to you (i.e. the “right to erasure”). The right to ‘port’ certain data relating to you from one organisation to another (‘right to data portability’).

Please contact manager@carrickdale.com for further details.

The controller for the purposes of GDPR is Carrickdale Hotel

Changes to this policy

We reserve the right to change this Policy from time to time in our sole discretion. If we make any changes, we will post those changes here so that you can see what information we gather, how we might use that information and in what circumstances we may disclose it. By continuing to use our site or our services or otherwise provide data after we post any such changes, you accept and agree to this Policy as modified.

Questions, comments, requests and complaints regarding this Policy and the information we hold are welcome and should be addressed to us at manager@carrickdale.com All requests will be dealt with promptly and efficiently.