Spa Information

Everything you need to know about visiting Serenity Spa the Carrickdale Hotel. 

Opening Times

Monday: 10:00 - 18:30

Tuesday: 10:00 - 18:30

Wednesday: 10:00 - 18:30

Thursday: 10:00 - 18:30

Friday: 10:00 - 18:30

Saturday: 10:00 - 18:30

Sunday: 10:00 - 17:30

Guests are kindly asked to make their way to changing facilities 30 mins prior to spa closing time. 

Your Arrival

We ask that you arrive 1 hour prior to your scheduled start time, in order to complete a pre-treatment questionnaire, change, familarise yourself with our surroundings and to relax and unwind in preparation for your treatment. 

We recommend that you use the facilities prior to your treatment. 

Please be advised that late arrivals may result in a reduction of treatment time. 

Spa Etiquette

The spa is an adult only environment and open only to persons aged 16 and over, we kindly ask that you do not bring babies or children along with you to the spa.  Our spa offres the ultimate escape to a world of pure indulgence and total relaxation.  Please respect all spa guests' rights to privacy and serenity.  The spa is a mobile phone, electronic device, camera and smoke free zone. Under no circumstances are spa guests permiteed to bring alcohol into the spa. 

Health Conditions

Kindly advise us of any health conditions, allergies, recent minor or major surgery and medication as this could affect your chosen treatment when making your spa booking. 

Pregnancy 

We have specially designed treatments for expectant women (over 14 weeks).  Please allow our spa team to guide you in selecting which treatments are most suitable for you during this special time. 

Provisions

Towels, bathrobe and slippers and a locker are provided for use during your spa visit.  Please bring your own swimwear.  Swimwear is mandatory in the thermal suite, swimming pool, hot tub and Jacuzzi.  Disposable briefs and boxer shorts will be provided for all wet and/or body treatments if required. 

Home Care

To continue your spa experience at home, most products used in our treatments are available to purchase or order at the spa reception. 

Valuables/Lost Property

Please note that the spa accepts no responsibility for loss of valuables, money and jewellery at any time on the spa premises. 

Treatments, Products & Prices

All prices quoted are subject to availability and may change at any time without prior notice.  Gratuities are not included and are welcomed at your discretion.